- One that is getting a lot of publicity is how Target, WalMart, etc. are promoting their “Black Friday “ specials four weeks before Thanksgiving.
Sounds desperate to us, but it is a sign of the times.
For retailers there are two very strong trends happening now through the Holiday Season. And they are remarkably divergent.
What a scenario. Shoppers buying vigorously, retailers joyously raising sales expectations, and many more anxious lenders offering "cash in 24 hours!" to business owners.
Wow! Are these the good times, or what?
Forgive us, but today we're focusing on the "or what?" aspect.
The season of ghosts and goblins and things that go bump in the night is upon us. While Halloween comes and goes, there may be another very unhappy monster haunting retailers this Holiday season. And it is spooky!
What is this monster? It is an unintended consequence of the good faith efforts of many retailers to provide "excellent customer service."
Customer expectations have been raised to heights that may not be fulfilled this year. A grim reality is setting in.
It has begun; the 4th quarter of the year. But sadly, Covid-19, the Delta variant, and now the Alpha variant will have huge influence.
Meanwhile, there is no shortage of opinions and predictions about the economy, whether from Wall Street, the Fed, Capitol Hill, or your buying group or retail trade association.
Amidst all this, we were intrigued by a report that could be of far more value to retailers: results of a monthly survey of consumer concerns.* After all, for retailers, the shopper matters much more than the pundits on the business pages.