How Do They Work?
First, they work only as a team. Both of them are in every meeting, on every phone call. And, they do all the work; no rookies (or even seasoned veterans) in the back room. You will work only with the principals.
Their unique working style means that Outcalt and Johnson must get consensus between themselves about your issues. They are both good listeners, but they do hear different things, and process that input differently. That blend of two professional perspectives on every engagement is a real bonus for their clients.
Once they have agreement among themselves, they then work interactively with the client, collaborating to achieve final consensus on What to do? Why? How? Synergism is the attribute that is most important. Pat and Dick are "born-again synergists". Every client would say "they're unique!"
Outcalt and Johnson have been business partners since 1990, working as a team with retailers throughout North America and beyond. Known as "coaches to retailers", Pat and Dick bring experience and judgment to demanding retail situations. They are as comfortable in board rooms as they are in stock rooms.
"Are they married?" people wonder. Very common question. The answer? "Not to each other!"
Their unique working style means that Outcalt and Johnson must get consensus between themselves about your issues. They are both good listeners, but they do hear different things, and process that input differently. That blend of two professional perspectives on every engagement is a real bonus for their clients.
Once they have agreement among themselves, they then work interactively with the client, collaborating to achieve final consensus on What to do? Why? How? Synergism is the attribute that is most important. Pat and Dick are "born-again synergists". Every client would say "they're unique!"
Outcalt and Johnson have been business partners since 1990, working as a team with retailers throughout North America and beyond. Known as "coaches to retailers", Pat and Dick bring experience and judgment to demanding retail situations. They are as comfortable in board rooms as they are in stock rooms.
"Are they married?" people wonder. Very common question. The answer? "Not to each other!"
Pat Johnson
Patricia M. Johnson has been involved professionally with strategic marketing and financial analysis for over 30 years. She is a graduate of Whitman College.
Prior to founding her own strategic planning consulting practice, she was an officer of a national bank, and director of the news service of a small college. She also has served as a trustee of an independent K-8 school in Seattle.
She is a Certified Management Consultant (CMC) through the Institute of Management Consultants, and a member of the National Retail Federation. She also is Co-Founder of The Retail Owners Institute®.
Prior to founding her own strategic planning consulting practice, she was an officer of a national bank, and director of the news service of a small college. She also has served as a trustee of an independent K-8 school in Seattle.
She is a Certified Management Consultant (CMC) through the Institute of Management Consultants, and a member of the National Retail Federation. She also is Co-Founder of The Retail Owners Institute®.
View Patricia M. Johnson's LinkedIn profileDick Outcalt
Richard F. Outcalt has been a national consultant for retail financial management and planning for more than 30 years. He was an executive for a national department store organization, as well as the owner/operator of three independent specialty stores.
A graduate of Duke University, he earned an MBA in retailing from the University of Pittsburgh.
He has served as president of both the Foundation for Private Enterprise Education and the Pacific Northwest Chapter of the Institute of Management Consultants, as well as a national board member of IMC. He is a Certified Management Consultant (CMC) by the Institute of Management Consultants, and a member of the National Retail Federation. He also is a Co-Founder of The Retail Owners Institute®.
A graduate of Duke University, he earned an MBA in retailing from the University of Pittsburgh.
He has served as president of both the Foundation for Private Enterprise Education and the Pacific Northwest Chapter of the Institute of Management Consultants, as well as a national board member of IMC. He is a Certified Management Consultant (CMC) by the Institute of Management Consultants, and a member of the National Retail Federation. He also is a Co-Founder of The Retail Owners Institute®.
In addition to their designation as a leading consulting firm in North America, both Pat and Dick have been certified (CMC) by the Institute of Management Consultants, which is the highest accreditation in the professional, earned by fewer than 2% of practicing consultants.